Responsible Gambling

craftdeck.site is committed to safe and responsible entertainment.

Before you start playing, please review the tools and advice below.

Recognising a Problem

Most players enjoy gambling as a pastime, yet a small number may develop issues. We recommend:

• Setting clear purchase, wager and loss limits in advance.
• Avoiding play if it interferes with daily duties.
• Not gambling while under the influence of alcohol or drugs.
• Never chasing losses to pay debts.

If you are unsure, ask yourself:

• Have friends or family criticised your gambling?
• Have you lied about time or money spent?
• Do frustration or boredom trigger gambling sessions?
• Do you gamble until all funds are gone?
• Have you borrowed or stolen to finance play?
• Do you feel depressed because of gambling?

Answering “yes” to any question may indicate a problem. Visit Responsible Gambling Council or contact ConnexOntario (1‑866‑531‑2600 • text 247247 • www.connexontario.ca).

Parental Controls

It is illegal for anyone under 19 in Canada to gamble. Protect devices with filtering software such as Net Nanny.

Deposit Limits

Daily, weekly and monthly limits apply to all payment methods. View current limits inside the Cashier at any time.

Player‑Set Limits & Tools

• Deposit Limits – cap funds added per day, week or month.
• Loss Limits – restrict net losses for a chosen period.
• Reality Check – on‑screen reminder every 1–5 hours.
• Session Timeout – auto‑logout after 15 min – 4 h.
• Take a Break – request a 1‑day to 3‑month pause via help@craftdeck.site.

Self‑Exclusion

You can self‑exclude from craftdeck.site for six months or longer through the Responsible Gaming menu.

Your History & Security

All deposit/withdrawal history is available in the Cashier. Keep your username and password private; CraftDeck staff will never request your password.

Complaints & Disputes

If issues arise, contact Live Chat 24/7 or email help@craftdeck.site. Provide:

• Username
• Full name
• Email address
• Game ID (if applicable)

We aim to reply within 48 hours and resolve within 14 days. Unresolved matters may be escalated to iGaming Ontario or the AGCO.